• What is your return policy?

If you are not completely satisfied with the quality of our product, we will gladly exchange, credit or refund your purchase price within 90 days accompanied by proof of purchase as long as the product is in new, unused condition.

Custom orders and engraved products are not returnable.

Shipping charges are non-refundable.

• How do I make a return?

There are four easy steps to any return:

1. Complete the back portion of your packing slip for all pieces that you are returning.
2. Attach the merchandise return label securely to the outside of your return parcel. Make sure that the label is attached on all four sides.
3. Be sure to obliterate any other addressed and barcodes on the outside of the parcel.
4. You may also choose to visit any of our three retail stores. Just bring your merchandise and packing slip to our store for a return or exchange. Use our Store Locator to find the store nearest you.

• When will I be credited for my return?

A credit will be issued immediately upon receipt of the returned item.  The credit will be made using the same payment type as the original transaction.

• Do I have to pay shipping costs on a returned item that was purchased online?

Yes, Return shipping on a standard return is not a reimbursable expense.

• Does tax get refunded when returning an item that was purchased online?

Yes, Wendell August will issue you a credit for any tax paid on a returned item shipped to Pennsylvania or Ohio.

• May gifts be returned?

Yes, gifts may be retuned based on the same return time limits for either exchange or store credit.  Please note that custom and engraved product may not be returned.